Within 30 days of delivery, you may return any item you purchase in new condition with original packaging for a full refund. We'll also pay the return shipping cost if the return is a result of our error. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return.
We comply with the Consumer Guarantees Act of New Zealand and extend this to a 1 year replacement guarantee thus - should the product be received inoperable, or if you discover any manufacturing defects in your product, please contact us via our contact link, to arrange a repair or replacement. We also provide a 1 year replacement guarantee against manufacturing defects. When replacements are not available we may, at our discretion, repair and return faulty product or provide a complete refund.
WARRANTY (DISTRIBUTOR / DEALER / IMPORTER / BULK PURCHASER)
All bulk shipments to international distributors have 14 days after delivery to inspect received goods. If they do not meet quality of previously received samples, then distributor has the right to refuse receipt of goods and may arrange their return for refund.
Distributors are expected to keep their stock in good order, with regular charging according to the 2C LIGHT COMPANY LIMITED’s Battery Advice guidelines.
All bulk pricing quotations to dealers/distributors/importers include a 1% warranty discount. Distributors should offer warranty to their customers according to the consumer guarantee act or other appropriate laws in their region. Any product returns to dealer should be covered by the dealer, up to 1% of supplied product. Product returns exceed 0.2% of supplied product must be reported to 2C LIGHT COMPANY LIMITED, to give us the opportunity to investigate failures and continually improve future production.
CONTINUOUS IMPROVEMENT POLICY
2C LIGHT COMPANY LIMITED has products produced to ISO9001 certified processes to ensure scalable and consistent quality. As part of our Quality Assurance program, multiple checks of quality are made during the production process. Any defects reported from the market are investigated and reported back to manufacturing to ensure continuous improvement of our products. 2C LIGHT COMPANY LIMITED reserves the right to make changes to our products design, performance, packaging, and technology, with the intention to continually improve our products. Note that the 2C Green Technology is designed to provide efficient power management and cannot exceed the bounds of physics. A self charging fully integrated lighting solution that can be worn, cannot match or exceed the performance of non renewable ‘high power’ products. However, as technology improvements are made, 2C LIGHT COMPANY LIMITED reserves the right to update our products to take advantage of these scientific breakthroughs.
We will not deliver to a Post Office box or any address which we deem suspicious. We ship our goods using Courier Post, Castle Couriers or NZ Post for New Zealand deliveries or International Express or Fedex/DHL Global Mail, EMS and NZ Courier Post for overseas deliveries. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
- We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission.
- We will not disclose your Personal Information to third parties unless you have authorized us to do so.
- We will take reasonable steps to protect the security of the Personal Information we collect from you.
YOUR PERSONAL INFORMATION
2C LIGHT COMPANY LIMITED does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). 2C LIGHT COMPANY LIMITED uses such voluntarily submitted information for the purposes for which it was submitted.When you place an order 2C LIGHT COMPANY LIMITED will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, Paypal etc. in order to process your order. 2C LIGHT COMPANY LIMITED may contact customers through their supplied email address from time to time to share news or make product offers according to the rules set out in the CAN-SPAM Act 2003.
TRENDS, TRACKING AND SHARING INFORMATION
2C LIGHT COMPANY LIMITED uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.
2C LIGHT COMPANY LIMITED uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.
Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.